Help
Support
Stuck on billing, connections, or AI generation? We're here to help — usually within 1–2 business days.
What we can help with
Billing & plans
Trials, upgrades, invoices, cancellations, and Polar checkout issues.
Account access
Login problems, password reset, and workspace / profile questions.
Social connections
Instagram, TikTok, YouTube, Facebook connect or publish errors.
AI studio
Image / video generation failures, credits, and missing outputs.
Before you write
Including these details helps us reply faster:
- The email on your SocialGrovv account
- What you were trying to do, and what went wrong
- Approximate time of the issue (and timezone if possible)
- Screenshots or the exact error message, if you have them
- For billing: plan name and whether you used Polar sandbox or live
Quick answers
Where do I manage my subscription?
Open Dashboard → Billing after you sign in. From there you can view plan status and open the customer portal when available.
I paid / started a trial but still see Choose a Plan
Checkout can succeed on Polar before our webhook updates your account. Email us with your account email and we'll sync access. You can also try signing out and back in once.
How do I delete my data?
See our data deletion instructions, or email us and we'll handle the request.
Feature ideas & feedback
Product feedback lives in-app at /feedback. Bug reports and account issues still belong in a support email.
Legal & privacy
Prefer a fresh start? Email [email protected]