Help
Support
Stuck on billing, your YouTube connection, or AI generation? We're here to help — usually within 3 days.
What we can help with
Billing & plans
Trials, upgrades, invoices, cancellations, and checkout issues.
Refunds
Refund requests and billing errors, under our Refund Policy.
Account access
Login problems, password reset, and account deletion requests.
YouTube connection
YouTube connect, scheduling, or publish errors.
AI generation
Video generation failures, credits, and missing outputs.
Content & copyright reports
Report content that breaks our Acceptable Use Policy or infringes your rights.
Before you write
Including these details helps us reply faster:
- The email on your SocialGrovv account
- What you were trying to do, and what went wrong
- Approximate time of the issue (and timezone if possible)
- Screenshots or the exact error message, if you have them
- For billing or refunds: plan name and the charge date
Quick answers
Where do I manage my subscription?
Open Dashboard → Billing after you sign in. From there you can view your plan and manage billing.
How do I cancel?
Cancel from Dashboard → Billing. If you cancel during the 7-day trial you won't be charged. After a paid period starts, you keep access until that period ends.
How do I request a refund?
Email [email protected] from your account email with your plan name and the charge date. Our Refund Policy explains the 48-hour window after the first paid charge, failed generations, and billing errors.
How do I report content or send a copyright notice?
Email [email protected] with a description of the content, where it appears (for example a YouTube URL), and your contact details. For copyright notices, include the work you say is infringed and a good-faith statement; see the copyright section of our Terms. Policy violations are covered by our Acceptable Use Policy.
I paid / started a trial but still see Choose a Plan
Checkout can succeed before our webhook updates your account. Email us with your account email and we'll sync access. You can also try signing out and back in once.
How do I delete my data?
See our data deletion instructions, or email us and we'll handle the request.
Feature ideas & feedback
Product feedback lives in-app at /feedback. Bug reports and account issues still belong in a support email.
Legal & privacy
Prefer a fresh start? Email [email protected]