Legal

Terms of Service

Last updated: July 12, 2026

Welcome to SocialGrovv, an AI-powered social media planning, content-generation, and publishing platform operated by SocialGrovv Ltd (company number 17316340), a private limited company incorporated in England and Wales, United Kingdom (“SocialGrovv”, “we”, “us” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, dashboard, and related services (together, the “Service”). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility & Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to use SocialGrovv. If you use the Service on behalf of a business or organization, you represent that you have the authority to bind that entity, and “you” in these Terms refers to both you individually and that entity.

You are responsible for providing accurate, up-to-date information at sign-up, for safeguarding your login credentials, and for all activity that occurs under your account. Notify us promptly at [email protected] of any unauthorized use of your account.

2. Description of Service

SocialGrovv helps businesses, agencies, and creators plan, generate, schedule, and publish content across multiple social media platforms. The Service includes a content bank, an AI studio for generating images, videos, voiceovers, and avatars, an AI weekly-plan builder, an approval workflow, and a publishing pipeline that delivers approved posts to your connected social accounts. Specific features, generation credits, and channel limits depend on the subscription plan you choose and may change over time.

We may add, modify, suspend, or discontinue any feature at any time, including where a third-party platform or AI provider changes or revokes API access. We will use commercially reasonable efforts to notify paid subscribers of material changes that adversely affect them.

3. Acceptable Use

You may use SocialGrovv only in compliance with applicable law and the following rules. You agree not to use the Service to:

  • Publish, schedule, or generate spam, phishing, fraudulent, defamatory, or hateful content, or content that incites violence or exploits minors.
  • Use copyrighted material, trademarks, or a person’s likeness without the rights holder’s permission.
  • Engage in coordinated inauthentic behavior, undisclosed bots, or fake engagement, or otherwise violate the platform rules of any connected third-party network.
  • Circumvent rate limits, credit limits, or access controls of the Service or of any connected platform or AI provider.
  • Attempt to damage, overload, reverse-engineer, scrape, or otherwise abuse the platform’s infrastructure (e.g. DDoS attacks, unauthorized access attempts).
  • Resell, sublicense, or white-label the Service without our prior written consent.

We may suspend or remove content, and suspend or terminate accounts, that violate this section, with or without prior notice.

4. Your Content

“Your Content” means any text, images, video, audio, brand assets, prompts, schedules, and other materials you upload to, or generate within, the Service. As between you and SocialGrovv, you retain all ownership and intellectual-property rights in Your Content.

You grant SocialGrovv a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and transmit Your Content solely to operate and provide the Service — including storing it in our Cloudflare R2 media storage, sending prompts and assets to the AI providers described in Section 5 to generate outputs, and publishing approved posts to the third-party platforms you have connected.

You represent and warrant that you own, or hold all necessary rights and permissions in, Your Content, and that its use and publication via the Service does not infringe any third-party right or violate applicable law or the terms of any connected platform.

5. AI-Generated Content

SocialGrovv’s AI Studio and plan builder use third-party AI model providers (including OpenAI, Anthropic, fal.ai, and ElevenLabs) to generate or assist with text, images, video, and voice audio (“AI Output”). We transmit your prompts and selected inputs to those providers solely to generate the requested output, and we do not authorize them to use your inputs to train their models except where a provider’s standard policy requires it and we have disclosed that in our Privacy Policy.

AI Output is generated probabilistically and may be inaccurate, incomplete, or unsuitable for your purpose. You are solely responsible for reviewing AI Output before approving or publishing it, for ensuring it complies with applicable law and the rules of every platform you publish to, and for disclosing AI involvement where required by law or by a platform’s policies.

AI generations consume credits according to your subscription plan. Credits reset monthly and do not roll over or carry a cash value; unused credits are forfeited at the end of each billing period unless stated otherwise on the pricing page.

6. Third-Party Platforms & Publishing

SocialGrovv connects to Instagram, Facebook, TikTok, YouTube, and other social networks using their official APIs (in part through our self-hosted publishing infrastructure) to publish content on your behalf, once you have authorized the connection via OAuth. Your use of any connected platform through the Service is also governed by that platform’s own terms and policies, including, without limitation:

  • Meta (Facebook & Instagram) — the Meta Platform Terms and Community Standards.
  • TikTok — the TikTok Terms of Service and Developer Terms.
  • YouTube / Google — the YouTube Terms of Service and the Google Privacy Policy. SocialGrovv uses YouTube API Services.

You can revoke SocialGrovv’s access to any connected platform at any time from your dashboard’s Connections page, or directly from that platform’s own settings. Revoking access stops future scheduled posts to that platform.

SocialGrovv is not responsible for the availability, policies, content-moderation decisions, account suspensions, rate-limit changes, or removal of features of any third-party platform. Where a platform changes its API, revokes access, or modifies its terms in a way that affects the Service, we may modify or discontinue the affected integration without liability.

7. Subscription, Credits & Billing

The platform offers multiple subscription tiers (Starter, Pro, Elite) with different monthly AI-credit allowances and feature limits. Subscriptions are billed through our payment processor, Polar, and automatically renew at the end of each billing cycle (monthly or annual) at the then-current rate unless cancelled before renewal.

  • Payments are charged in advance for the billing cycle you choose.
  • You may cancel your subscription at any time from your dashboard’s billing page. Upon cancellation you retain access until the end of the current billing period; we do not provide retroactive or pro-rata refunds except where required by applicable law.
  • Fees are exclusive of taxes, duties, and similar government charges, which are your responsibility. Card and payment details are handled directly by Polar and its payment processors; SocialGrovv does not store your full card number.
  • We may change pricing for future billing periods with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

8. Service Availability & Disclaimer

We aim for high service uptime, but SocialGrovv is not responsible for short interruptions or data loss caused by software updates, third-party API or AI-provider outages, or force-majeure events. The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that scheduled posts will always be delivered on time, that connected platforms will accept them, or that AI Output will be accurate.

9. Limitation of Liability

To the maximum extent permitted by law, SocialGrovv, its affiliates, officers, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees you paid to SocialGrovv in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless SocialGrovv and its affiliates, officers, employees, and licensors from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of: (a) Your Content or AI Output you publish; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of applicable law or a third-party platform’s terms.

11. Intellectual Property

The SocialGrovv brand, source code, UI design, and product features are owned by SocialGrovv Ltd and protected by intellectual-property law. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription. All intellectual property rights in Your Content remain fully yours as the creator.

12. Account Termination

You may terminate your account at any time from your account settings. SocialGrovv reserves the right to suspend or permanently terminate accounts that violate these Terms, fail to pay fees when due, or expose SocialGrovv or a connected platform to legal or security risk, with or without prior notice. Provisions that by their nature should survive termination (content license, intellectual property, accrued fees, disclaimers, limitation of liability, indemnification, and governing law) survive.

13. Changes to the Terms

We may update these Terms periodically. If a change is material, we will provide reasonable notice (for example by email or in-product notice) before it takes effect. The date at the top of this page reflects the last update; your continued use of the Service after that date constitutes acceptance.

14. Governing Law & Dispute Resolution

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that SocialGrovv may bring proceedings in any jurisdiction where you are located or where infringement of its intellectual property is occurring.

Nothing in this section limits any non-waivable consumer-protection rights you may have under the mandatory law of your country of residence.

15. Contact

If you have any questions about these Terms, please contact our support team:

Email: [email protected]
SocialGrovv Ltd — registered in England and Wales, company number 17316340.