Legal

Terms of Service

Last updated: October 18, 2026

Welcome to SocialGrovv, an AI-powered short and long video creation platform with YouTube scheduling and publishing, operated by SocialGrovv Ltd (company number 17316340), a private limited company incorporated in England and Wales, United Kingdom (“SocialGrovv”, “we”, “us” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, dashboard, and related services (together, the “Service”). By creating an account or otherwise using the Service, you agree to be bound by these Terms, our Acceptable Use Policy, and our Refund Policy. If you do not agree, do not use the Service.

1. Eligibility & Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to use SocialGrovv. The Service is not directed to or marketed to minors. If you use the Service on behalf of a business or organisation, you represent that you have the authority to bind that entity, and “you” in these Terms refers to both you individually and that entity.

You are responsible for providing accurate, up-to-date information at sign-up, for safeguarding your login credentials, and for all activity that occurs under your account. Notify us promptly at [email protected] of any unauthorised use of your account.

2. Description of Service

The Service currently includes:

AI Shorts — short vertical videos with AI-generated scenes, catalog voiceover, and captions.
Real Shorts — short vertical videos built from Pexels stock footage, with voiceover and captions.
Long Video — 16:9 videos up to 20 minutes, mostly from stock footage, with voiceover and thumbnails.
Showrunner — series workflows with AI-generated fictional characters created from text descriptions.
AI Captions — captions and styling for videos you upload.
Edit tools — Ranking, Split Screen, and Text Story, working on files you upload.
Generations — storage and management of your generated items.
YouTube scheduling and publishing — available on paid plans.
Billing through Stripe (sold through Link), plus in-app feedback, support, and settings.

Features marked Coming Soon in the product are not part of the Service until released. Specific features and generation credits depend on the plan you choose and may change over time.

We may add, modify, suspend, or discontinue any feature at any time, including where a third-party platform or AI provider changes or revokes API access. We will use commercially reasonable efforts to notify paid subscribers of material changes that adversely affect them.

3. Acceptable Use

You may use SocialGrovv only in compliance with applicable law and our Acceptable Use Policy. In summary, you may not use the Service to create, upload, or publish sexual content or anything that endangers minors; realistic depictions of real people doing or saying things they did not, or impersonation; deceptive content presented as real, scams, or spam; hateful, harassing, violent, or dangerous content; or material that infringes others’ intellectual property. You must also follow the rules of YouTube. Do not submit media to any upload or editing feature unless you have the right to use it, and do not circumvent credit limits or access controls.

You write your own topic, script, and prompts. We do not keyword-scan that text before generation, in any language. Accepting these Terms and the Acceptable Use Policy means you take responsibility for what you write, generate, approve, and publish. We may remove content and suspend or terminate accounts that violate these rules, with or without prior notice.

4. Your Content

“Your Content” means any text, images, video, audio, prompts, schedules, and other materials you upload to or generate within the Service. As between you and SocialGrovv, you retain all ownership and intellectual-property rights in Your Content.

You grant SocialGrovv a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, and transmit Your Content solely to operate and provide the Service — including storing it in our media storage, sending prompts and assets to the AI providers described in our Privacy Policy to generate outputs, and scheduling or publishing approved content to YouTube when you use those features.

You represent and warrant that you own, or hold all necessary rights and permissions in, the content you upload, and that its use and publication via the Service does not infringe any third-party right or violate applicable law or YouTube / Google policies.

5. AI-Generated Content

SocialGrovv’s AI tools use third-party AI providers (see our Privacy Policy for the current list) to generate or assist with scripts, images, video, and voice audio (“AI Output”).

Accuracy and similarity. AI Output is generated probabilistically. It may be inaccurate, incomplete, offensive, or unsuitable for your purpose, and may resemble outputs produced for other users. We do not guarantee that AI Output is unique or that it is protected by copyright.
Ownership. As between you and us, you own AI Output you create to the extent permitted by law and by our providers’ terms. You grant us the licence described in Section 4 so we can run the Service.
Photorealistic scenes. Some AI-generated scenes can look photorealistic. You are responsible for disclosing synthetic or altered content where YouTube’s “altered or synthetic content” rules, other platforms’ AI-labelling rules, or the law require it. The long-video publish pack and the YouTube post composer include an altered-or-synthetic content setting that is passed to YouTube when you schedule or publish; it is your responsibility to set it correctly.
Your text. We do not keyword-scan prompts before generation, in any language. You are responsible for the text you submit. Image and video providers may still apply their own filters. Credits are not charged for a request we refuse.
Your review. You are solely responsible for reviewing AI Output before approving or publishing it, and for ensuring it complies with applicable law and the rules of every platform you publish to.

6. Third-Party Platforms & Publishing

YouTube. SocialGrovv connects to YouTube using Google / YouTube API Services so you can authorise a channel and schedule or publish videos on paid plans. Your use of YouTube through the Service is also governed by the YouTube Terms of Service and the Google Privacy Policy. You can revoke SocialGrovv’s access from your dashboard’s Connections page or at myaccount.google.com/permissions. Revoking access stops future SocialGrovv publishing to that channel.

YouTube is the only third-party publishing platform offered. SocialGrovv is not responsible for the availability, policies, moderation decisions, account suspensions, rate-limit changes, or removal of features of YouTube or any other third-party platform. Where a platform changes its API, revokes access, or modifies its terms in a way that affects the Service, we may modify or discontinue the affected integration without liability.

7. Subscription, Trial, Credits & Billing

SocialGrovv is offered as monthly subscriptions only: Starter ($39.99/month, 2,000 credits); Pro ($79.99/month, 4,500 credits); Elite ($199.99/month, 10,000 credits); King ($479.99/month, 25,000 credits). Prices are shown in US dollars at checkout and may change for future billing periods with reasonable advance notice.

A 7-day trial with 100 credits is available. A payment card is required to start the trial. If you do not cancel before the trial ends, your subscription converts automatically to the paid plan you selected and you will be charged.

Purchases are sold through Link, a Stripe service, which acts as merchant of record. Stripe calculates and collects applicable sales tax/VAT, processes payments and issues receipts. Your card statement will show LINK.COM* SOCIALGROVV. Subscriptions renew automatically each month unless cancelled.

Credits. Each plan includes a monthly credit allowance. Credits reset each billing period, do not roll over, have no cash value, and cannot be topped up or purchased separately. Credits for a generation that fails are returned automatically.
Cancelling. You may cancel your trial or subscription at any time from Dashboard → Billing (also available under Account & billing in Settings). Card details can be updated via the Stripe billing portal linked from that page. If you cancel during the trial, you will not be charged. If you cancel a paid period, you keep access until the end of that period.
Refunds. Refunds are governed by our Refund Policy. Nothing in these Terms limits any non-waivable consumer rights you may have under UK or EU law.
Payment details. Card and payment details are handled by Link and Stripe. SocialGrovv does not store your full card number.

8. Copyright & Content Complaints

If you believe content created with or stored in the Service infringes your copyright or other rights, email [email protected] with:

Identification of the work you say has been infringed.
Where the content is located — for example the YouTube URL of the video or the place in the Service where it appears.
Your name, contact details, and relationship to the work.
A statement that you have a good-faith belief the use is not authorised, and that your notice is accurate.

We aim to acknowledge notices within 3 days and may remove or disable access to the content while we review it. If we remove content you posted, we will tell you where we can, and you may send a counter-notice explaining why you believe the removal was a mistake or that you have the right to use the content. We will terminate the accounts of repeat infringers in appropriate circumstances. To report other content that breaches our Acceptable Use Policy, use the same address.

9. Service Availability & Disclaimer

We aim for high service uptime, but SocialGrovv is not responsible for short interruptions or data loss caused by software updates, third-party API or AI-provider outages, or force-majeure events. The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law. We do not warrant that AI Output will be accurate or suitable for your use, that scheduled YouTube posts will always be delivered on time, or that YouTube will accept them.

10. Limitation of Liability

To the maximum extent permitted by law, SocialGrovv, its affiliates, officers, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees you paid for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless SocialGrovv and its affiliates, officers, employees, and licensors from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of: (a) Your Content or AI Output you use or publish; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of applicable law or a third-party platform’s terms.

12. Intellectual Property

The SocialGrovv brand, source code, UI design, and product features are owned by SocialGrovv Ltd and protected by intellectual-property law. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription or trial. All intellectual property rights in Your Content remain yours.

13. Account Termination

You may request termination and deletion of your account at any time by emailing [email protected] (or [email protected]). We will process verified requests within the timelines described in our Privacy Policy. SocialGrovv reserves the right to suspend or terminate accounts that violate these Terms or our Acceptable Use Policy, fail to pay fees when due, or expose SocialGrovv to legal or security risk, with or without prior notice. Provisions that by their nature should survive termination (content licence, intellectual property, accrued fees, disclaimers, limitation of liability, indemnification, and governing law) survive.

14. Changes to the Terms

We may update these Terms periodically. If a change is material, we will provide reasonable notice (for example by email or in-product notice) before it takes effect. The date at the top of this page reflects the last update; your continued use of the Service after that date constitutes acceptance.

15. Governing Law & Dispute Resolution

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that SocialGrovv may bring proceedings in any jurisdiction where you are located or where infringement of its intellectual property is occurring.

Nothing in this section limits any non-waivable consumer-protection rights you may have under the mandatory law of your country of residence.

16. Contact

If you have any questions about these Terms, please contact our support team:

Email: [email protected]
SocialGrovv Ltd — registered in England and Wales, company number 17316340.